WARRANTY POLICIES

Warranty Policy

1. Overview

At BOBS Auto Services, we supply high-quality used and remanufactured automotive parts that meet or exceed industry standards. This Limited Parts-Only Warranty applies to engines and transmissions purchased directly from BOBS Auto Services. Units are sourced from trusted recyclers and suppliers and undergo visual/structural inspection prior to shipping. Coverage applies to the original purchaser and to private-use vehicles only.

2. Warranty Coverage Period

  • Standard Warranty: 90 days from confirmed delivery date.
  • Extended Parts & Labor (Optional): 1-Year or 2-Year at purchase; labor reimbursed up to $50/hour, capped per Mitchell R&R times.
  • Installation Date Extensions: If installation cannot be completed within 15 days due to verified shop scheduling or freight delays, email [email protected] in advance for written approval.

3. Parts Covered

Coverage is strictly for internal lubricated components failing under normal use due to defects in materials or workmanship.

  • Engines: block, cylinder heads, crankshaft, camshaft, pistons, connecting rods, valves, gears, bearings, oil pump.
  • Transmissions: internal gears, drums, clutches, bearings, valve body, torque converter.

Accessories/external parts (e.g., sensors, wiring, injectors, manifolds, turbos, brackets, pulleys, alternators, PS pumps, AC compressors, mounts, seals, filters) are not covered and may differ from your original configuration.

4. Coverage Limitations

  • Improper/incomplete installation or installation after 15 days without written extension.
  • Incorrect/insufficient/contaminated/unapproved fluids; dry-start; lack of lubrication; overheating; contamination.
  • Use outside manufacturer specs (racing, off-road, towing beyond rating, commercial/fleet).
  • Damage from collision, weather, flooding, environment; improper storage/corrosion after delivery.
  • Unauthorized disassembly/modification/parts swapping.
  • Electrical/ECM/TCM/sensor/solenoid failures unless proven to originate from a covered mechanical defect.
  • Diagnostics, towing, rental, downtime or incidental expenses (unless covered under Extended Parts & Labor).
  • Incorrect orders (VIN, drivetrain, emissions, transmission code) or use outside the continental U.S.

Storage: Store indoors on a clean, level surface; protect from moisture/debris/extremes.

5. Installation Requirements

Installation must be performed by a licensed professional repair facility following OEM procedures. Installer must:

  1. Replace seals, gaskets, filters, belts, hoses, and fluids.
  2. Flush oil/coolant lines, radiators, and transmission coolers.
  3. Engines: replace timing components and water pump.
  4. Transmissions: replace torque converter; flush cooler/lines.
  5. Use OEM-approved fluids and torque specs.
  6. Verify VIN, engine code, transmission ID, emissions configuration.
  7. Prime engine with oil and rotate manually before startup.
  8. Verify supporting systems (cooling, fuel, electrical, exhaust).
  9. Complete and retain a signed Installation Checklist and shop invoice.
  10. Dispose of fluids/filters per regulations.

6. Maintenance Requirements

  • Initial Service: Replace oil/filter (or ATF/filter) after first 500 miles.
  • Ongoing: Change oil/filter (or ATF/filter) every 3,000 miles or OEM interval, whichever is sooner.
  • Maintain cooling/lubrication/filtration systems; retain all service records for the warranty period.

7. Delivery Inspection & Acceptance

  • Inspect immediately before signing. Note issues on BOL and email [email protected] within 48 hours.
  • Risk of Loss: Transfers upon carrier “Delivered” scan or signature at delivery address; freight/shortage claims must be filed with the carrier within 48 hours.
  • Installing/modifying/transferring the part = acceptance; shipping damage/incorrect/missing claims then void.

8. Customer Responsibility Before Purchase

Confirm all specifications before ordering:

  • VIN and 8th-digit engine code
  • Transmission ID or part number
  • Drivetrain (2WD/4WD/AWD)
  • Emissions (Federal/California)
  • Model year/trim/application

Incorrect/incomplete data making the order wrong is the customer’s responsibility (restocking, round-trip freight, and merchant fees apply) and may void warranty/refund eligibility for the mis-ordered unit.

9. Filing a Claim

Email [email protected] with:

  • Invoice number, full vehicle details (year/make/model/VIN)
  • Proof of professional installation (shop invoice)
  • Diagnostic report with OBD-II/manufacturer fault codes
  • Photo/video evidence showing issue, VIN, and odometer

Do not uninstall/disassemble without written authorization. After review, BOBS may authorize repair reimbursement, ship a replacement, or approve a refund (minus freight/restocking/merchant fees). Extended Warranty: Labor reimbursement must be pre-approved in writing. Approved refunds process within 5–10 business days after inspected return.

10. Return Authorization & Core Policy

  • All returns require a valid RMA. Unauthorized returns may be refused.
  • Return units must be drained, shrink-wrapped, securely strapped to a pallet, and packaged to prevent movement/damage.
  • Customer is responsible for proper packaging; damage/leakage/loss in transit may void refund.
  • Core returns: If applicable, must be received within 15 calendar days; core refunds within 10 business days after rebuildability verification.

11. Authorized Repairs Only

All warranty repairs require prior written approval from BOBS Auto Services. Email is the only binding channel; verbal/text approvals are not accepted.

12. Inspection & Verification Rights

BOBS may request independent inspection/teardown. You must provide access; failure to cooperate or disposal of the unit voids eligibility.

13. Warranty Voiding Conditions

  • Unlicensed installation; altered/incomplete evidence; unauthorized disassembly/modification.
  • Overheating, contamination, fluid starvation.
  • Racing/off-road/towing beyond ratings/commercial or fleet use.
  • Wrong part ordered due to inaccurate/incomplete info.
  • Filing a chargeback; refusing inspection/return; damaged/removed heat tab (if supplied).

14. Limitations of Liability

Maximum liability is the purchase price or the cost of a replacement part, whichever is less. No liability for labor (unless Extended Parts & Labor), towing, storage, rental, diagnostics, downtime, or other incidental/consequential losses. One replacement/refund per purchase; replacements do not restart the warranty period.

Merchant Fees: All payment processing fees (Visa, Mastercard, PayPal, Affirm, bank) are non-refundable. Force Majeure: Not liable for delays/failures beyond reasonable control.

15. Installer Responsibility

Repair facilities are responsible for diagnosis, installation accuracy, and workmanship. Coverage applies only to the supplied component, not to damages caused by improper installation or misdiagnosis.

16. Documentation Retention

Retain all installation, maintenance, and diagnostic records for the entire warranty period. Failure to produce documentation may result in claim denial.

17. Customer Cancellations & Refused Deliveries

  • After shipment or if refused: 25% restocking + round-trip freight + non-refundable merchant fees.
  • Pre-shipment cancellations: If processed/confirmed or photos shared, processing + merchant fees apply and may incur partial restocking if already pulled/prepared/reserved.
  • Orders cancelled within 24 hours may receive a full refund minus merchant fees if the part hasn’t been pulled/reserved.

18. Non-Transferability

Applies only to the original purchaser and the original vehicle identified at sale. Coverage ends upon resale/transfer or installation into another vehicle.

19. Dispute Resolution & Governing Law

Disputes follow the procedures in the Terms & Conditions. Governed by the laws of the State of California, USA; actions must be filed in the appropriate California courts.

20. State Law Rights

This warranty provides specific legal rights; you may have additional rights that vary by state. Some states do not allow exclusion/limitation of incidental or consequential damages; such limitations may not apply to you.

21. Entire Agreement & Policy Revisions

This document is the entire agreement regarding warranty coverage and supersedes prior/ verbal representations. BOBS may revise this policy at any time; the version in effect on the purchase date applies.

22. Summary of Customer Obligations

  • Verify specifications before purchase.
  • Inspect delivery and report issues within 48 hours.
  • Install by a licensed facility within 15 days (or obtain written extension).
  • Replace fluids/seals/gaskets/filters; complete the Installation Checklist.
  • Maintain service intervals (500-mile initial; 3,000-mile ongoing); keep documentation.
  • Obtain written authorization before removal/return/repair; provide photo/video and diagnostic reports with any claim.

Contact

BOBS Auto Services
26536 Ruether Ave Unit 610, Santa Clarita, CA 91350
Phone: 888-811-2959  ·  Customer Support: 323-288-0101
Email: [email protected]