SHIPPING POLICY

Shipping Policy

At BOBS Auto Services, we’re committed to ensuring your parts are shipped securely, efficiently, and in compliance with carrier and industry standards. This policy defines how orders are processed, shipped, tracked, inspected, and resolved in the event of damage, delay, or delivery issues.

By placing an order, you agree to the terms and procedures outlined in this Shipping Policy.

1. Order Processing

  • Online Orders: Processed within 1–3 business days after payment confirmation.
  • Phone Orders: Processed within 1–3 business days after order confirmation and payment verification.
  • Orders placed on weekends or holidays are processed the next business day.
  • Orders held by customer request will be stored for up to 5 business days. Extended holds may incur warehouse or reprocessing fees.
  • For customer-arranged pickups, parts must be collected within 7 days of readiness notification, after which storage fees may apply.

2. Shipping Methods & Carriers

BOBS Auto Services works with major carriers including FedEx, UPS, USPS, Central Transport, R&L Carriers, SAIA, and other regional freight partners.

  • Engines, transmissions, and heavy freight are shipped via LTL (Less Than Truckload) service.
  • Small parts and accessories ship through ground parcel services (FedEx, UPS, USPS).
  • Tracking information is provided once the order is dispatched.

3. Shipping Coverage & Delivery Zones

  • United States: Standard ground and freight delivery available to all 48 contiguous states.
  • Delivery Time: Ground 3–7 business days; Freight 5–10 business days depending on location.
  • Expedited shipping may be available for an additional charge.
  • International shipping is currently unavailable without written approval.

4. Freight Insurance

Standard carrier insurance provides limited coverage (typically $0.10 per pound). Customers may request additional freight insurance for full-value coverage before shipment. BOBS Auto Services is not liable for loss or damage exceeding carrier coverage unless additional insurance was purchased.

5. Shipping Costs

Shipping rates are calculated by weight, dimensions, and destination.

  • Charges are quoted before checkout or phone order confirmation.
  • Free shipping, if applicable, will be stated explicitly.
  • Additional carrier-imposed charges (liftgate, residential, storage, or re-delivery) are the customer’s responsibility unless caused by verified BOBS error.

6. Address Accuracy & Changes

  • Customers must provide complete shipping information (business name, street address, city, state, ZIP, and phone number).
  • BOBS Auto Services is not responsible for delays or returns caused by incomplete or incorrect addresses.
  • Address changes after dispatch may incur carrier reconsignment fees, billed to the customer.
  • If the customer contacts the carrier directly to reroute freight, all BOBS shipping liability and warranty coverage are void.

7. Tracking & Delivery Confirmation

  • A tracking number will be emailed once the order is shipped.
  • Delivery confirmation or GPS scan constitutes proof of delivery, even without signature.
  • If tracking shows no movement for more than 10 business days, contact [email protected] for assistance.

8. Delivery Inspection & Third-Party Receivers

All deliveries must be inspected at arrival before signing the Bill of Lading (BOL).

If damage or mismatch is visible:

  1. Note the issue on the delivery receipt.
  2. Take clear photos and videos of packaging and freight.
  3. Email documentation to [email protected] within 48 hours.

If concealed damage is discovered later, it must be reported within 48 hours of delivery.

Third-Party Acceptance: If the customer authorizes a shop, broker, or carrier terminal to receive freight, their signature constitutes acceptance on behalf of the buyer.

Photo Requirement: All damage claims require visible photo evidence of the entire pallet and packaging condition.

9. Risk of Loss & Title Transfer

Once a shipment is marked Delivered or signed for, risk of loss and title transfer to the buyer. BOBS Auto Services is not responsible for theft, loss, or damage occurring after delivery. Claims for loss after delivery must be directed to the carrier.

10. Freight Delivery Requirements

  • Freight deliveries require a commercial address with a forklift or loading dock.
  • Residential or limited-access deliveries require liftgate service and advance scheduling.
  • Carriers do not unload freight; the receiver must have proper unloading equipment.
  • Signing “clear” or “received in good condition” confirms acceptance and limits claim eligibility.
  • Freight may be picked up directly from the carrier terminal with valid photo ID and BOL.

11. Missed Deliveries & Storage

If the consignee is unavailable at the time of delivery:

  • The carrier may assess storage, redelivery, or detention fees.
  • These fees must be paid by the customer prior to re-delivery.
  • Freight unclaimed after 5 business days may be returned to origin at the customer’s expense.

12. Refused, Abandoned, or Unauthorized Returns

Shipments refused for any reason other than a verified BOBS error will be treated as customer-initiated returns and subject to:

  • 25% restocking fee
  • Round-trip freight
  • Non-refundable merchant fees

Freight returned without a valid RMA authorization may be refused or held until verified. If a third-party repair shop refuses freight, it is treated as customer refusal.

13. Multi-Pallet or Split Shipments

For multi-pallet shipments, customers must verify that all pallets are received. Missing pallets must be reported within 24 hours of delivery or claims may be denied.

14. Damage or Loss Claims

  • All visible or concealed damage must be reported within 48 hours of delivery.
  • Claims must include photos, videos, signed BOL, and carrier documentation.
  • Failure to provide adequate proof may void the claim.

15. Post-Delivery Storage & Handling

Delivered parts must be stored indoors, on a level surface, free from water, dust, or contamination. Damage, corrosion, or deterioration caused by improper post-delivery storage is not covered under warranty.

16. Weather, Holiday, and Force Majeure Delays

BOBS Auto Services is not liable for delivery delays due to:

  • Severe weather or natural disasters
  • Holiday or carrier network interruptions
  • Accidents, strikes, or labor shortages
  • Supply chain disruptions or third-party carrier delays

Updates will be communicated promptly when available.

17. Freight Packaging & Return Conditions

Returned freight must be:

  • Completely drained of fluids
  • Shrink-wrapped, banded, and strapped securely to a pallet
  • Free of leaks or contamination

Carriers may refuse pickup if packaging is inadequate. Damage during return transit caused by poor packaging is the customer’s responsibility.

18. Cancellations Due to Delay

If a verified shipping delay exceeds 15 business days from the expected date, customers may request cancellation. Such cancellations follow the Return & Refund Policy, including 25% restocking and non-refundable merchant fees.

19. Fraud & False Claims

Submitting false information, photos, or chargebacks will void all warranty and shipping claims. BOBS Auto Services reserves the right to pursue legal or financial recovery for fraudulent activity.

20. Force Majeure

BOBS Auto Services is not responsible for failure or delay in performance due to events beyond its control, including but not limited to acts of God, carrier failures, natural disasters, or supply interruptions.

21. Customer Support

BOBS Auto Services – Shipping Department
26536 Ruether Ave Unit 610
Santa Clarita, CA 91350
Email: [email protected]
Phone: 888-811-2959
Customer Support: 323-288-0101
Hours: Monday–Friday, 9:00 AM – 5:00 PM (PT)