Return Refund Policy

RETURN & REFUND POLICY

Return, Refund & Replacement Policy

At BOBS Auto Services, we stand behind every part we sell. We understand that sometimes things don’t go as planned—and we’re here to help. This policy outlines your rights and our procedures for returns, refunds, replacements, and related claims. By purchasing from BOBS Auto Services (online, by phone, or in person), you agree to all terms and conditions below.

1. Return Eligibility

All returns must be pre-authorized. Contact BOBS Auto Services to obtain a Return Merchandise Authorization (RMA) number before returning any item.

Timeframe: Return requests must be submitted within 10 calendar days of delivery.

Condition of Parts:

Items must be unused, uninstalled, undamaged, and in their original or equivalent packaging.
Installed, disassembled, or altered items are not eligible for return.
Returned parts must match the original purchase (verified by VIN, part number, or shared images).

Packaging: Parts must be securely packaged. Items damaged during return transit due to poor packaging are not eligible for refund.

2. Non-Returnable Items

Installed, used, or tampered components
Electrical or electronic items once connected or opened
Repair manuals, diagrams, or software once opened
Returns requested after 30 days
Items damaged due to improper installation, mishandling, neglect, or abuse
Returns submitted without a valid RMA number

3. Return Shipping Responsibility

Customers are responsible for all return shipping costs unless the return is due to a verified BOBS Auto Services error.
Shipments must include tracking and insurance.
The RMA number must be clearly marked on the outer packaging.
BOBS Auto Services is not responsible for lost or damaged packages during return shipping.

4. Return Inspection & Restocking Fee

All returned items undergo inspection upon arrival. Refunds or replacements will be issued only after inspection approval.

Used, damaged, or altered items are not refundable.
A 25% restocking fee applies to all approved returns and cancellations.
If only part of a return is accepted, store credit may be offered instead of a full refund.
Returns due to incorrect or incomplete customer-provided information (VIN mismatch, emissions type, drivetrain, etc.) are treated as buyer’s error and are subject to the same 25% restocking fee, plus round-trip freight and merchant fee deductions.

5. Order Cancellations & Changes

Orders cannot be changed or cancelled once processing, dismantling, or shipment preparation begins.
Orders cancelled after payment but before shipment incur a 25% cancellation fee.
Orders cancelled after photos or specifications have been shared are treated as processed cancellations and remain subject to the 25% fee.
Orders cancelled within 24 hours of placement may receive a full refund minus merchant fees, provided the part has not been pulled or reserved.
All merchant and payment processing fees are non-refundable.

Order Confirmation: Once photos, specifications, or approval messages have been shared and the customer confirms by email, text, or phone, the order is considered final and binding. Any later cancellation is subject to the 25% restocking/cancellation fee and merchant deductions.

6. Replacement Policy

If your part arrives defective, damaged, or incorrect, BOBS Auto Services will arrange a replacement after review of documentation.

The part must remain intact for inspection; do not uninstall or modify it.
If the correct part is unavailable, a refund or store credit may be issued.
Installed incorrect parts are not eligible for replacement.

7. Damaged, Incorrect, or Lost Shipments

Inspect all shipments immediately upon delivery.

If visible damage exists, refuse delivery and note the issue on the Bill of Lading.
If concealed damage is found later:
- Take clear photos of the part and packaging.
- Email [email protected] within 48 hours.
- Retain all packaging for inspection.
Claims reported after 48 hours or without documentation may be denied.

Risk of Loss: Once a shipment is marked Delivered by the carrier or signed for at the delivery address, risk of loss transfers to the buyer. Freight or loss claims after delivery must be filed directly with the carrier.

8. Refund Processing

Approved refunds are processed to the original payment method within 14 business days of inspection approval.
Refunds apply to part cost only.
Shipping and merchant fees are non-refundable.
Refunds may be partial if the returned item differs from its original condition.

9. Installation Requirements & Liability Disclaimer

All parts must be installed by a licensed or ASE-certified repair facility. BOBS Auto Services is not responsible for:

Improper or incomplete installation
Misdiagnosis or external system failures
Labor costs, towing, or vehicle downtime

Installed or modified parts are non-returnable and non-refundable.

10. Claim Filing & Documentation

To file a claim, submit a written request within 10 days of delivery or discovery of an issue. Include:

Order or invoice number
Photos, shipping label, and proof of professional installation
Diagnostic codes (for engines/transmissions)

Incomplete or undocumented claims may be denied.

11. Chargebacks & Non-Cooperation

Filing a credit card chargeback or failing to return the part as requested immediately voids all refund, replacement, and warranty rights. Customers agree to resolve all issues directly with BOBS Auto Services under this policy before contacting payment providers.

12. Fraud Prevention & Verification

BOBS Auto Services reserves the right to refuse returns or refunds where fraud, abuse, or misrepresentation is suspected. Proof of purchase and ID verification may be required.

13. Legal Disclaimers & Limitations

All warranties and return rights apply only to the original purchaser and are non-transferable.
Exchanges are not offered; a new order must be placed.
Disputes must be submitted in writing within 7 days of delivery.
Refunds or replacements will not exceed the original purchase price.

Force Majeure: BOBS Auto Services is not responsible for delays or failures in performance caused by events beyond its control, including but not limited to shipping delays, labor shortages, natural disasters, or supplier disruptions.

14. Governing Law & Jurisdiction

This policy is governed by the laws of the State of California, USA. All legal actions or claims must be filed in the appropriate courts of Los Angeles County, California.

15. Contact for Returns or Claims

BOBS Auto Services – Returns Department
26536 Ruether Ave Unit 610, Santa Clarita, CA 91350
Email: [email protected]
Phone: 888-811-2959
Customer Support: 323-288-0101
Hours: Monday–Friday, 9:00 AM to 6:00 PM (PST)