FREQUENTLY ASKED QUESTIONS
BOBS Auto Services is a nationwide supplier of tested used and remanufactured engines, transmissions, and OEM auto parts. This FAQ covers VIN fitment, shipping, installation, warranty coverage, returns, and financing with Affirm. If you don’t see your question here, contact our support team below.
General Information
What does BOBS Auto Services do?
We specialize in supplying tested used and remanufactured engines, transmissions, and OEM auto parts for U.S. and import makes. All parts are backed by a written warranty and our BBB accreditation.
Where are you located?
26536 Ruether Ave Unit 610, Santa Clarita, CA 91350. We ship nationwide and offer in-house installation by appointment.
Are your parts OEM or aftermarket?
We sell OEM components removed from donor vehicles and inspected before resale; we do not sell low-grade aftermarket substitutes.
Orders & Fitment
How can I verify that the engine or transmission fits my vehicle?
Provide your VIN. We cross-check engine/trans code, emissions package (Federal/California), drivetrain (2WD/4WD/AWD), and key options. Buyer/installer must confirm final specs before installation.
Do you guarantee mileage accuracy?
Mileage is reported from donor vehicle and supplier records; prior maintenance and remaining lifespan cannot be guaranteed for used OEM parts.
Can I see photos or test results before shipping?
Yes. We share photos and available test verification (compression, leak-down, road test) before shipment for transparency.
How do I place an order?
Order online, by phone, or via email. After verifying details, we send an order confirmation and secure payment link.
Shipping & Delivery
How long does it take to receive my part?
Processing: 1–3 business days after payment and confirmation. Delivery: Ground 3–7 business days or Freight 5–10 business days depending on location and carrier scheduling. Tracking is provided at dispatch.
Do you offer free shipping?
Yes, to commercial business or repair shop addresses in the continental U.S. Residential and lift-gate deliveries may incur carrier surcharges.
What should I do at delivery?
Inspect before signing. If you see damage/missing parts/wrong item: note it on the Bill of Lading, take photos, and contact us immediately at [email protected]. Concealed damage must be reported within 48 hours with photos.
Do you ship outside the U.S.?
We currently serve the 48 contiguous United States. For export or freight-forwarder coordination, contact our logistics team.
Installation & Requirements
Who should install my engine or transmission?
A licensed professional repair facility must perform installation using OEM procedures and torque specs. Uncertified installs void warranty.
What should be replaced during installation?
Replace fluids, filters, seals, and gaskets; and as recommended: thermostat, spark plugs, belts, and hoses. Failure to replace wear items can cause failure and void coverage.
Do you offer in-house installation?
Yes, at our Santa Clarita facility. We provide diagnostics, installation, and post-service inspection by appointment.
Warranty & Coverage
What warranty is included?
Standard 180-day parts-only warranty on internal lubricated components (engine and transmission). Optional 1- or 2-year parts-and-labor coverage is available on many units.
What is covered vs. not covered?
Covered: internal engine/trans components (block, heads, crankshaft, pistons, rods, valvetrain; internal gears/shafts/clutches/valve body). Not covered: external accessories (wiring, sensors, manifolds, turbos, injectors, pumps, brackets, gaskets), improper installation, overheating, lack of lubrication, modifications.
How do I file a warranty claim?
Email [email protected] with order #, installer license details, installation invoice, and diagnostics (scan codes, compression/leak-down, photos/videos). We respond within 24–48 business hours.
What voids the warranty?
Unlicensed installation; failure to replace fluids/filters/seals; overheating/oil starvation/contamination; unauthorized disassembly/repair; performance tuning or modifications; commercial/fleet/racing/off-road use.
Returns & Refunds
What is your return policy?
All returns require RMA approval within the stated window. A 25% restocking fee applies; round-trip freight and merchant fees are non-refundable. Parts must be uninstalled, undamaged, and strapped to a pallet. Refunds post within 5–10 business days after inspection.
What if I receive the wrong part?
Contact us immediately with photos and order details. If verified as our error, we arrange exchange or replacement at no cost.
Can I cancel an order?
If unshipped, we’ll attempt to cancel. Once allocated/prepped/shipped, standard restocking and freight fees apply.
Financing & Payments
What payment methods do you accept?
Visa, MasterCard, Discover, American Express, PayPal, Affirm Financing, and ACH/bank transfer for shops/businesses. Payments are processed via PCI-compliant, encrypted gateways. We do not store full card data.
How does Affirm financing work?
Buy now, pay over time (3–36 months). Checking eligibility at checkout won’t affect your credit. APR ranges 0%–36%; a down payment may be required. Terms depend on purchase amount and credit profile. See affirm.com/how-it-works.
Are there hidden fees or penalties?
No. Affirm shows the total cost up front with no late or hidden fees.
Core Returns
Do you require a core return?
Some products carry a core charge. Cores must be drained, secured to the original pallet, and returned within 15 days. Incomplete/damaged cores may reduce credit.
Company & Support
How do I contact customer support?
Email: [email protected]
Phone: 888-811-2959
Customer Support: 323-288-0101
Hours: Mon–Fri, 9:00 AM – 5:00 PM PST
Is BOBS Auto Services BBB accredited?
Yes. We’re a BBB-Accredited Business. View our profile on BBB.org.
Policies
Warranty Policy · Return & Refund Policy · Shipping Policy